Senior Manager - Thailand

Allow us to introduce ourselves.

At dss+, we are not just your average operations consulting firm; we are implementers and change makers. Our passion lies in engaging organisations to craft resilient and sustainable business, guiding them through transformational changes in safety, risk and resilience and through their energy transition. We take the complex world of risk and sustainability and translate it into actionable roadmaps that work with our clients business. We implement, working side-by-side with our clients to deliver real, tangible results.

dss+ services fall into three core areas—operational risk management, operational excellence and sustainability—each bolstered by learning, development and culture change solutions and digital technologies. Teams around the globe work with clients in metals and mining, chemicals, oil and gas, power and utilities, agriculture, food and beverage, industrial and manufacturing, and private equity.

We pride ourselves in combining industry experts and on the ground experience with strong people-centric change management capabilities. This creates the perfect blend to support our clients from intent to impact, enabling them to protect what they care for, transform their organisation, and sustain the changes required to make their vision a reality, in a practical actionable way.

What will we offer?

As a fast-growing business, we offer an unprecedented career opportunity for highly motivated candidates. You will work with and learn from our seasoned experts include operations executives, technical and project managers, experienced line managers, qualified coaches and digital natives that have a problem-solving mindset and a passion for what they do. Combining industry best practices, the latest thinking in operations management and proven methodologies developed within dss+, our experts optimize outcomes across a wide range of industries. Additionally, as a firm that both advises and implements, you will be able to see the positive impact and value that your work delivers for the client. Coupled with our mission-driven culture, this position offers an ideal platform to positively impact critical outcomes.

At DSS+ we embrace and celebrate diversity. We have established an inclusive culture, where everyone contributes, has the chance to develop and display their talents in solving challenging client problems.

What will you do?

A Senior Manager, will lead and deliver complex client engagements that identify, design, and implement effective solutions to produce a lasting impact for clients. He or She will be expected to drive the direction of the engagement and effectively manage the team and long-term relationship with clients to deliver high performance or to deliver the scope of work. Beyond client project work, the Senior Manager will contribute to the development of new clients and markets and provide regional and global thought leadership to innovate offerings and approaches. He or she must be a self-starter, who is able to work in a fast-paced dynamic environment and must be driven to produce improvement initiatives both internally and with clients. The Senior Manager must have excellent communication and client management skills to maintain positive client relations and high client satisfaction levels in a particular domain, for example, in:

• An industry, e.g., Mining, Oil and Gas, Chemicals, Food & Beverage

• A functional area, e.g., Operational Risk Management, Operational Excellence, Digital

More specifically, you would have:

Technical Expertise

• Maintaining strong industry knowledge; stay abreast of current trends, pricing and new technology related to industry or technical practice to facilitate and add value in evaluation and recommendation of new processes.

• Identifying proactively opportunities and/or risks, potential solutions, and key trends relating to the area of domain expertise, including development and enhancement of IP

• Developing and publishing thought leadership and new perspectives, including DSS Points of View, and educating key stakeholders internally and externally

Leadership

• Living and breathing the DSS Core Values and Mission Critical Behaviors, and coaching others to do the same

• Overseeing project team’s performance and quality of delivery, offering guidance and advice where needed and providing necessary feedback to the team (as an instrumental part of their development) and to management as appropriate.  

• Offering guidance and support to the team - especially junior resources, regarding best practices in project management, execution of deliverables and interactions with clients.

Project Management & Execution 

• Effectively manages a large engagement or several smaller engagements simultaneously that deliver value to clients.

• Implementing project management practices to ensure the effective execution of the project, including project planning, project governance and risk management.

• Supporting execution of an assessment or implementation project to accelerate organizational transformation and results delivery using relevant methodologies and approaches. For example,

  • A Manager with domain expertise in Mining might design and conduct a risk assessment at a Mining site and lead development of recommendations resulting from the findings

  • A Manager with domain expertise in Digital might identify an appropriate technology to address a client risk and lead a proof-of-concept trial

• Structuring problems effectively to develop key insights and sound recommendations that identify and close performance gaps for the client.

• Writing and presenting independent analyses and recommendations that influence and persuade clients including difficult audiences to achieve desired outcomes.

• Facilitating team / client meetings effectively to drive decisions or alignment or manage change among a diverse group.

• Supporting quality control of client deliverables by conducting peer reviews, etc.

• Managing high level interactions, developing rapport, respect with key client stakeholders.

Business Development

• Playing an integral role as part of DSS account teams to prospect for new clients and growing existing clients.

• Supporting DSS Leadership to proactively identify business leads and targets, build a strong pipeline, and progress opportunities along the pipeline to generate sales.

• Playing an integral role in drafting and presenting proposals to drive execution of an assessment or implementation project.

Who are you?

To be successful in this position, you would bring the following qualifications:

• Your values align with ours. Living and breathing the dss+ Core Values and Mission Critical Behaviors and encouraging others to do the same through decisions, policies, actions, etc. More information about our core values can be found here: https://www.consultdss.com/content/assets/documents/DSS-Code-of-Conduct.pdf

• Minimum Bachelor’s degree in a business-related major (i.e., management or finance) or science / engineering

• Relevant post-graduate degree in field of expertise (e.g., innovation, risk management, etc.), preferred.

• More than 10+ years of associated industry / technical and client facing experience / exposure

• Prior experience in established consulting firms

• Technical knowledge and expertise in relevant field of experience is preferred

• Project Management

• Excellent problem-solving skills

• Analytical Skills > Quantitative and Qualitative Analysis

• Time Management / Prioritization Skills

• Stakeholder engagement and relationship management

• Business Development experience.

• Proficient in Microsoft Office (PowerPoint, Visio, Word, Advanced Excel, Access) and Project management software (Asana, JIRA, Confluence, or similar)

• Fluency in both written and spoken English and Thai.

• Thrive in a fast-paced, rapidly growing consulting environment.