Consultant – Digital Delivery and Customer Success (CoE)

Role Overview

We are seeking a highly motivated Digital Consultant to join our Digital Center of Excellence (CoE). This role blends consulting expertise with hands-on digital delivery, with a strong focus on driving standardization, innovation, and scalable solutions across global client engagements.

The selected candidate will play a pivotal role in building best practices, governance frameworks, and reusable assets, while enabling digital adoption and value realization across the organization.

Key Responsibilities

• Drive end-to-end digital delivery for global client accounts, ensuring high-quality execution on delivery and sustain our digital solutions

• Proactively manage client relationships to ensure digital adoption, engagement, and success

• Work flexibly across global time zones based on project priorities

• Apply strong functional expertise to execute independently and recommend improvements

• Understand client context and business use cases; translate requirements into actionable solutions

• Collaborate effectively across cross-functional teams and mentor junior team members

• Take ownership of outcomes with a proactive problem-solving and continuous improvement mindset

• Contribute to innovative initiatives by generating ideas and enhancing existing practices

• Support and perform User Acceptance Testing (UAT) for new features and modules

• Develop and promote reusable assets, accelerators, and templates across projects

• Ensure adherence to governance frameworks, quality standards, and security guidelines

• Facilitate workshops, design thinking sessions, and stakeholder discussions

• Track and report KPIs, value realization, and adoption metrics

Required Skills & Qualifications

• 7+ years of experience in digital consulting, technology delivery, or startup environments

• Autonomous decision making and high quality perception applied into the deliveries

• Strong understanding of digital ecosystems, including:

• Data & Analytics (Power BI, Tableau, SQL, Databricks, MongoDB)

• Prompt Engineering in AI

• Strong Excel capabilities, including automation using Macros and Power Query

• Automation / AI (RPA, basic ML concepts – good to have)

• Strong proficiency in PowerPoint and documentation/storyboarding

• Experience in developing frameworks, standards, and reusable solutions

• Hands-on experience with Agile/Scrum and SDLC methodologies

• Excellent client communication, stakeholder management, and consultative problem-solving skills

• Ability to work effectively in global, matrixed team environments

• Preferred: Understanding of EHS frameworks, particularly workplace safety

Key Competencies

• Strong consulting mindset with strategic thinking ability

• Ability to drive standardization, scalability, and governance

• Resilience on projects execution and attention to details

• Innovation-driven with a focus on continuous improvement

• Strong communication, storytelling, and influencing skills

• High ownership and ability to thrive in ambiguous, fast-paced environments

Location: Gurgaon, India

Experience: 7+ years