Senior Manager, Operations Consulting

Who are we?

dss+ is a leading provider of operations management consulting services with the purpose of saving lives and creating a sustainable future. dss+ enables companies to build organisational and human capabilities, manage risk, improve operations, achieve sustainability goals and operate more responsibly. By leveraging its DuPont heritage, deep industry and management expertise and diverse team, dss+ consultants are on the ground and in the boardroom, helping clients work safer, smarter and with purpose. dss+ is an independent firm with a footprint in over 30 countries.

What will you do?

You will play a key role in supporting the growth and development of one of dss+’s strategic accounts in the region. Working closely with senior leaders, client account leads, and delivery teams, you will help strengthen client relationships, identify opportunities to create additional value, and support the expansion of dss+ services across complex industrial operations.

This role requires strong consulting and stakeholder management capability, fluency in Mandarin and English, and the ability to operate effectively in a cross-cultural environment. The position will involve extensive travel to client sites in Indonesia, including rotations that may require extended periods on site.

More specifically, you will:

• Support the development and expansion of a strategic key account by building strong working relationships with client stakeholders across multiple levels of the organization.

• Act as an effective bridge between Mandarin-speaking client stakeholders, Indonesia-based delivery teams, and dss+ internal leadership to ensure clear communication, alignment, and trust.

• Understand client priorities, operational challenges, and business needs, and help translate these into practical consulting opportunities and value-adding solutions.

• Work with senior account leaders to identify, develop, and shape opportunities for account growth, including follow-on work, adjacent services, and broader improvement initiatives.

• Support the delivery of consulting engagements in complex industrial environments, ensuring that work is delivered professionally, safely, and in line with client expectations.

• Manage day-to-day stakeholder engagement during project delivery, proactively addressing issues, maintaining momentum, and ensuring that dss+ continues to be seen as a trusted partner.

• Collaborate with multidisciplinary teams across dss+ to bring the right expertise to the client and develop integrated solutions that respond to evolving client needs.

• Think strategically and creatively about how dss+ can continue to add value to the client, including by identifying practical solutions in operational excellence, safety, risk management, sustainability, and organizational effectiveness.

• Contribute to account planning, client relationship mapping, proposal development, and internal discussions on account strategy and growth priorities.

• Demonstrate strong professional conduct, work ethic, and cultural sensitivity when representing dss+ with senior client stakeholders and site-based teams.

• Be available to travel extensively, up to approximately 80% of the time, including rotations and extended assignments in Indonesia that may last several weeks at a time.

• Work effectively as part of a team, while also being able to operate independently in client-facing situations and take ownership of assigned account and delivery responsibilities.

Who are you?

You are an experienced consulting professional with strong client-facing capability, commercial awareness, and the maturity to support the growth of a strategic account in a complex, cross-cultural environment. You are comfortable working with senior stakeholders, site-based teams, and internal delivery teams, and can help translate client needs into practical opportunities for dss+ to deliver value.

More specifically, you bring:

• 10+ years of professional experience, preferably with a mix of management consulting, operations, industry, or client-facing advisory experience.

• Strong fluency in Mandarin and English, with the ability to communicate effectively with senior client stakeholders, site teams, and dss+ colleagues across different markets.

• Experience working with Chinese companies, Chinese-speaking stakeholders, or cross-border industrial clients, ideally in Southeast Asia or other international operating environments.

• Strong stakeholder management skills, with the ability to build trust, manage expectations, navigate ambiguity, and maintain productive relationships across multiple levels of the client organization.

• Commercial acumen and account development capability, including the ability to identify client needs, shape opportunities, support proposal development, and contribute to account growth.

• Experience in complex industrial environments, preferably in one or more of the following sectors: mining and metals, industrial parks, manufacturing, chemicals, energy, infrastructure, or heavy industry.

• Good understanding of operational improvement, safety, risk management, sustainability, organizational effectiveness, or related areas relevant to dss+ services.

• Strategic thinking and creative problem-solving capability, with the ability to connect client challenges to practical, value-adding solutions.

• Strong collaboration skills, with the ability to work effectively as part of a multidisciplinary team and coordinate across different functions, geographies, and cultures.

• High level of professionalism, personal resilience, and adaptability, especially when working in remote site environments or under demanding project conditions.

• Willingness and ability to travel extensively, up to approximately 80% of the time, including rotational assignments and extended stays in Indonesia that may last up to three weeks at a time.

• A proactive, entrepreneurial mindset, with the confidence to take ownership, follow through on commitments, and help build a long-term strategic relationship with the client.